Service Line Survey

Help us determine the material of your water service line

Aquarion Water Company is updating our water service line records to meet the new standards required by the U.S. Environmental Protection Agency's (EPA) Lead and Copper Rule Revisions. Help us identify your line's material—be it lead, copper, plastic, brass, or galvanized steel. Begin by finding the water service line in your basement, then take our survey below to share your findings.

Connecticut Service Line Inventory Survey

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Massachusetts Service Line Inventory Survey

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New Hampshire Service Line Inventory Survey

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Watch: What is Your Service Line Made Of?

If you're an Aquarion customer, knowing what your water service line is made of can help protect your household or business from potential lead exposure. This video shows you how to identify your service line in just four steps: Scratch, Stick, Snap, and Submit. It only takes a few minutes!

Watch the video to get started, then take a moment to complete our quick survey. Every response is important to us and helps us complete our service line inventory!

Visual guide to identifying your service line material

Below, you’ll find a visual and descriptive guide to help you identify common pipe materials. From lead to plastic, learn the characteristics of each type and how to easily recognize them through simple tests and visual cues. Follow the steps below to learn how to identify your service line material:

Find where the water comes into your building. This is usually in the basement!
Observe the color of the pipe coming into your building.
Perform a scratch test by gently scratching the pipe with a coin or a flathead screwdriver. Observe the scratch!
Grab a magnet from your refrigerator and see if it sticks to the pipe.
Now use the key below to match your characteristics.